If your AI chatbot isn’t functioning as expected, don’t worry — we’ll help you identify and resolve common issues step by step.
🔍 Initial Checks
API Key Verification
Ensure your API key is correctly entered and hasn’t expired.
Double-check for typos or extra spaces.
Endpoint Accuracy
Confirm you’re using the correct endpoint for your API calls.
Refer to OpenAI’s documentation if you’re unsure.
Network Stability
Verify that your internet connection is stable.
Restart your router or device if needed.
💳 Billing & Payment Status
Even with correct API settings, unpaid or expired billing details can cause disruptions.
Log in to your OpenAI account.
Navigate to the Billing section.
Confirm your payment method is active and up-to-date.
Resolve any outstanding invoices.
🧩 Still Not Working?
If everything appears correct but the chatbot still isn’t responding:
The issue may be on OpenAI’s server side.
Try checking OpenAI’s status page for any ongoing outages or performance issues.
📞 Getting Help from OpenAI
If the problem persists, reach out to OpenAI Support:
Visit the Contact Us page.
Include specific details such as:
A description of the issue
Any error messages
Screenshots (if applicable)